Job Description

Responsibilities:

• Provide technical support and troubleshooting for application issues, working closely with software engineers and program managers
• Investigate and resolve incidents related to application performance, integration, and data discrepancies while analyzing logs, monitor system health, and identify potential issues before they impact users
• Collaborate with developers to understand application usage, review technical designs, and recommend improvements and support incident management, root cause analysis (RCA), and post-mortem reviews for critical application failures
• Work with infrastructure teams to optimize system configurations, deployments, and performance tuning
• Ensure adherence to security policies, compliance requirements, and best practices in application support

Qualifications:

• Minimum five years of recent experience in application support, troubleshooting, or technical operations for large-scale enterprise applications
• Bachelor’s degree from an accredited college or university
• Proficiency in C#, .NET, JavaScript frameworks, SQL Server, and scripting languages such as PowerShell
• Hands-on experience with log analysis, debugging tools, and monitoring solutions such as AppInsights, Splunk, Grafana, and Kibana; Selenium, JMeter, or other testing tools for diagnosing performance issues
• Experience with CI/CD pipelines and deployment tools like Azure DevOps, TeamCity, Octopus, or GitHub Actions
• Strong understanding of cloud platforms (Microsoft Azure preferred), including application hosting and troubleshooting cloud-based services as well as knowledge of networking concepts, authentication mechanisms (OAuth, SAML), and API integrations
• Azure Cloud

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