Job Description

Job Description

Job Description

We are seeking a motivated and compassionate Business Manager/Customer Service professional to join our team. This is a generalist role for someone who enjoys both business operations and customer interaction. The right candidate will bring a mix of business management, customer service, and technical skills, along with the empathy to serve our unique customer base. Candidates with relevant experience and the willingness to grow into the full role over time are welcome to apply.

Position Overview

The Business/Customer Service Manager will play a key role in supporting business operations and driving growth by delivering outstanding service to our customers. This position requires someone who is both results-oriented and empathetic, with strengths in accounting/bookkeeping, purchasing, inventory control, and customer relations.

Key Responsibilities

• Answer or redirect incoming calls and emails in a professional and timely manner.
• Provide responsive customer support via phone, email, and online platforms.
• Prepare and process quotes, purchase orders, and invoices.
• Maintain and update customer records in our CRM system (ACT! experience a plus).
• Manage online sales through Shopify, including order processing, fulfillment, and customer follow-up.
• Support purchasing of raw materials and components for production.
• Collaborate with sales and marketing to help meet or exceed sales goals.
• Provide technical assistance and post-sale support to ensure customer satisfaction.
• Maintain accurate financial records including banking, accounts payable/receivable, and preparation for CPA tax review.
• Contribute to HR functions such as onboarding and supporting staff, as needed.

Qualifications

• Proven experience in business management, accounting/bookkeeping, inside sales, account management, or customer service (healthcare, education, or technology industry preferred).
• Strong computer literacy with proficiency in online sales platforms such as Shopify.
• Familiarity with CRM systems such as Act!
• Excellent verbal and written communication skills with the ability to explain complex products clearly.
• Organized, detail-oriented, self-motivated, and able to manage multiple priorities.
• HR experience strongly desired.
• Experience with assistive technology or working with individuals with disabilities is a plus.

What We Offer

• Competitive salary
• Opportunity to make a meaningful impact by supporting individuals with disabilities.
• Hands-on training with our product line and ongoing professional development.
• Supportive, mission-driven work environment.

We are dedicated to improving the lives of individuals with disabilities by providing innovative assistive technology solutions. Our product line includes AAC (Augmentative and Alternative Communication) devices, braille printers and learning tools, switch access devices, and sensory integration products.

Company Description

We are dedicated to improving the lives of individuals with disabilities by providing innovative assistive technology solutions. Our product line includes AAC (Augmentative and Alternative Communication) devices, braille printers and learning tools, switch access devices, and sensory integration products.

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