Job Description

Description

The Community Health Coordinator (CHC) is responsible for helping members and their
families to navigate and access community services, and other resources, to support
Social Drivers of Health including overall and maternal health, housing, transportation and
early childhood education. The CHC may provide person-centered support that positively
impacts healthy behaviors. The CHC coordinates referrals to providers and the Case
Managers to support an integrated approach to access care and social support services.
As a priority, activities will promote, maintain, and improve the health of members and their
family. CHC provides social support and informal counseling, advocates for individuals and
community health needs.

Position Description
• Educate members about healthcare management services, connecting them with
enrollment and serving as a liaison between the member/family and any services they
may need.
•Lead new member orientations.
• Support individuals and family as they navigate the health care system, and assist
members in accessing health-related services and community resources, such as
transition to improvement in self-care, health care management, and health literacy.
• Establish trusting relationships with members and their families while providing general
support and encouragement.
• Provide ongoing follow-up and goal setting with members/families.
• Communicate effectively and work collaboratively with all parties (members, families,
colleagues, and community-based organizations) as needed.
• Remove barriers that prevent members from accessing health and social services, such
as connecting with transportation resources.
• Assist and ensure individuals have primary care appointments, appropriate specialist
appointments and any necessary testing scheduled to close care gaps and reduce ED/
hospital utilization, working closely with L.A. Care provider teams.
• Document member and non-member information and interactions following
documentation best-practices.
• Complete proper escalation and triage protocol as needed.
• Support with existing relationships and development with community-based
organizations.

 
Position Expectations:
• Be committed to the mission of L.A. Care's CHC Program.
• Complete L.A. Care's CHC training to align with role competencies.
• Behave in a professional manner and consistently demonstrate and promote the
values of respect, honesty, and dignity for the member, families, and the health care
team.
• Work in-person and onsite during business operating hours.
• Accommodate flexible schedule with the potential to work evenings and weekend.
• Committed to the constant pursuit of excellence and teamwork in improving the care
of the member and families in the community.
• Be punctual for scheduled work.
• Maintain confidentiality and protect the program by abiding by laws and principles
related to confidentiality

Qualifications:
• Valid California Driver’s License
• High school graduate or equivalent required; Associates Degree with areas of focus
in social work, public health, behavioral health, administration or related field
preferred.
• Basic computer skills required.
• Written and oral fluency in English is required; Spanish fluency may be required for
some locations; Depending on location of placement, additional languages may be
preferred:
o East L.A. - Korean and/or Tagalog
o El Monte - Vietnamese
o West L.A. - Persian
o Panorama City - Tagalog and/or Armenian
• Experience working in a multi-cultural and community-based setting for at least 1 to 2
years preferred.

What We Do
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. 

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