Job Description

Job Description

Job Description

Job Summary

We are seeking a highly motivated and organized Customer Service Representative (CSR) to join our plumbing team. The CSR is the first point of contact for customers and plays a vital role in providing exceptional customer service, scheduling appointments, and supporting daily operations 

Key Responsibilities

· Answer inbound calls and respond to customer inquiries in a professional and courteous manner

· Schedule and confirm plumbing service appointments

· Dispatch technicians and coordinate daily job assignments

· Maintain accurate customer records in the system

· Handle billing questions and process payments as needed

· Resolve customer complaints or escalate to appropriate team members

· Follow up with customers post-service to ensure satisfaction

Qualifications

· High school diploma or equivalent

· 1+ years of experience in a customer service or administrative role (experience in a plumbing/HVAC or home services company a plus)

· Excellent verbal and written communication skills

· Strong organizational and multitasking abilities

· Proficient in Microsoft Office and service dispatch software (e.g., ServiceTitan, Housecall Pro, or similar)

· Ability to remain calm under pressure and manage high call volumes

Work Environment

Office-based with standard business hours (occasional weekends or evenings may be required)
Fast-paced and team-oriented

Benefits

· Competitive pay

· Health, dental, and vision insurance

· Paid time off and holidays

· Opportunities for growth and advancement

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