Job Description

Job Description

As a Customer Experience Specialist , you’ll be the primary point of contact for consumers after their initial conversation with a licensed loan officer. You’ll play a key role in ensuring a smooth, efficient, and positive experience from loan origination to closing.

• Serve as a customer success advocate in a fast-paced call center environment.
• Handle high-volume inbound and outbound calls and texts , providing timely and professional support for mortgage loan inquiries.
• Manage a pipeline of up to 75 loans , ensuring accuracy and progress at every stage.
• Perform data entry and validation tasks to keep loan documentation precise and compliant.
• Collaborate with multiple departments to resolve issues and expedite processing .
• Conduct preliminary research to answer customer questions and escalate complex issues when needed.
• Meet production and quality standards while following established policies and procedures.

• 1+ year of mortgage industry experience preferred.
• Strong phone presence and a passion for delivering outstanding customer service.
• Excellent critical thinking, problem-solving, and time management skills .
• Ability to work independently while thriving in a team environment.
• Proficiency with Microsoft Office, Google Suite, and other mainstream applications .
• Clear and effective written and verbal communication skills .
• Assessment score of 50 or higher .

• Be part of a leading mortgage organization with opportunities for growth.
• Work in a collaborative environment that values accuracy, efficiency, and customer satisfaction .
• Gain hands-on experience in Consumer Direct Lending and mortgage fulfillment.

Job Type & Location

This is a Contract to Hire position based out of Saint Louis, MO.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Saint Louis,MO.

Application Deadline

This position is anticipated to close on Dec 5, 2025.

h4> About TEKsystems:\n\n

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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