Job Description

Job Description:

As a Data Center Administrator at Aptum, you will play a pivotal role in creating and supporting our suite of services, from customized hosting solutions through an advanced set of virtualization offerings. Your purpose will be to provide exceptional customer service and support, maintaining 100% uptime for our infrastructure as well as internal and external customers. This is a crucial responsibility that requires you to work directly with Aptum support staff and customers, identifying, troubleshooting, and resolving technical issues.

Key Responsibilities:

• Provide technical support to internal and external customers through remote and in-person assistance.
• Utilize custom monitoring software and ticketing systems to efficiently resolve technical issues.
• Manage tape library rotations and conduct daily facility walkthroughs to maintain a secure and organized data center environment.
• Control access to the data center and enforce security policies to prevent unauthorized access.
• Monitor servers for hardware and software alerts to ensure high data integrity and availability.
• Install and troubleshoot internal and external copper/fiber cross-connects and network devices.
• Maintain accurate procedural and technical documentation.
• Communicate effectively with customers through various channels.
• Offer remote hands services for equipment installation, racking, stacking, and configuration for collocation customers.
• Assist with high-level technology planning and design.
• Handle technical escalations from local or remote employees regarding projects and daily tasks.
• Provision hardware builds, rack deployments, OS installations, and application configurations.
• Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or VMware ESXi.
• Troubleshoot simple operating system storage issues, such as file system, disk management, and RAID technologies.
• Plan and perform customer-related maintenance, including hardware swaps, testing, troubleshooting, and configurations.
• Ensure secure destruction of data on decommissioned devices.
• Cable standard and custom cabinets/solutions.

Qualifications:

• High school diploma or equivalent.
• Strong communication and organizational skills.
• Ability to multitask and prioritize work effectively in a fast-paced environment.
• Capable of working both independently with minimal supervision and collaboratively as part of a team.
• Basic IT troubleshooting skills.
• Experience with installation and configuration of various server operating systems such as Windows, Windows Server, Linux, Unix, etc…

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