Job Title : Desktop Support Technician (Tier 1)
Location : Toronto, ON (Onsite, 5 days/week)
Rate : $35-50/hr inc
Duration : 6mths to start (could become FT)
Type : Contract
Must speak fluently in French and English
Overview:
We are seeking a Tier 1 Desktop Support Technician for a fast-paced, client-facing contract role based in downtown Toronto. The ideal candidate is friendly, bilingual (English/French preferred), and thrives in a hands-on support environment. You will provide local, in-office support for end users using Microsoft technologies and AV/IT systems.
Responsibilities:
• Provide first-level technical support to end users for hardware, software, and peripherals (Windows, MS Office 365, Teams, etc.)
• Support local office AV/IT systems and ensure meeting room technology functions smoothly
• Log, track, and resolve incidents and requests via ServiceNow, in accordance with ITIL best practices
• Troubleshoot and escalate unresolved issues as needed
• Set up and maintain workstations, laptops, mobile devices, and related equipment
Requirements:
• 1–3 years of experience in a Tier 1 desktop support role
• Proficiency with Microsoft products (Windows 10/11, O365, Teams, SharePoint)
• Experience with ServiceNow and working within ITIL frameworks
• Strong interpersonal and communication skills
• Ability to work independently and manage priorities in a fast-paced environment
• Fluent in English; French bilingualism is strongly preferred
• Must be able to work onsite 5 days/week in downtown Toronto
Nice to Have:
• Previous experience in high-volume or enterprise environments
• CompTIA A+ or other IT certifications
...CNA Training - FREE Tuition!! Full Time Day through training | Full Time Evenings once Certified Garden Spot Village, part of Garden Spot Communities, is offering you an opportunity to participate in our Tuition-Free Certified Nursing Assistant Program! This...