Job Description

Key Responsibilities:

1. System Administration & Platform Management

• Administer and maintain DocuSign CLM and eSignature environments, ensuring system uptime, performance, and scalability.
• Configure user roles, permissions, security policies, groups, access controls, and authentication mechanisms (SSO, SAML, OAuth).
• Implement advanced DocuSign Admin settings, including Data Masking, Signing Order, Auto-tagging, and Workflow Routing.
• Perform DocuSign Connect webhook configurations for real-time event notifications and integrations.
• Monitor and maintain system logs, audit trails, and compliance reports.

2. Workflow Automation & Customization

• Design and optimize automated contract workflows, template-based approvals, and advanced routing logic in DocuSign CLM.
• Develop and manage Smart Clauses, Conditional Workflows, Field Validations, and Advanced Document Assembly.
• Automate document generation, storage, and retrieval using DocuSign PowerForms, Bulk Send, and Envelope Custom Fields.
• Implement Intelligent Document Recognition (IDR), OCR-based metadata extraction, and AI-driven contract analytics.

3. API Integration & System Connectivity

• Develop and maintain custom API integrations between DocuSign CLM/eSignature and ERP, CRM, HRIS, procurement, and legal platforms (e.g., SAP, Workday, Salesforce, Coupa, Oracle, NetSuite, ServiceNow).
• Implement DocuSign REST API v2.1 for dynamic envelope creation, signing workflows, and document retrieval.

4. Security, Compliance & Risk Management

• Implement and enforce data security, encryption policies, access controls, and multi-factor authentication (MFA) for DocuSign environments.
• Ensure compliance with GDPR, SOC2, HIPAA, FedRAMP, and industry-specific contract regulations.
• Manage document retention policies, audit logging, and digital certificate configurations.
• Conduct periodic security audits and penetration testing for risk assessment.

5. User Support, Training & Change Management

• Provide technical support, troubleshooting, and system issue resolution for DocuSign CLM and eSignature users.
• Develop and deliver end-user training, knowledge base articles, and best practice guides.
• Work with business stakeholders to gather requirements, enhance system usability, and drive adoption.
• Act as primary technical liaison between DocuSign, internal IT teams, and third-party vendors.

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