Job Description

Ready to step up and make an impact as a Level 3 Help Desk pro?

🚀 Now Hiring: Level 3 Help Desk Technician

📍 Location: St. Louis, Missouri

🕒 Type: On-site

Are you an experienced IT professional ready to tackle advanced technical challenges? Our client is seeking a Level 3 Help Desk Technician to join their dynamic team and serve as the go-to expert for complex IT issues.

As a Level 3 Technician, you’ll play a key role in maintaining, securing, and optimizing critical systems, while mentoring junior staff and shaping future IT strategies.

💼 What You’ll Do:

• Provide advanced troubleshooting for escalated IT support issues across hardware, software, and networks
• Maintain and optimize servers, virtual environments, cloud systems, and endpoints
• Implement and manage cybersecurity protocols to safeguard infrastructure
• Analyze logs and diagnostics to detect trends and prevent issues before they escalate
• Deploy new IT solutions, including system upgrades, cloud migrations, and hardware rollouts
• Collaborate with vendors and external support teams to resolve complex issues
• Document best practices, procedures, and resolution steps to improve support efficiency
• Stay on top of emerging IT trends and recommend improvements to tools and processes

🛠️ What You Bring:

• 5+ years in IT support roles, with 2+ years at Level 3 or Senior Technician level
• Strong knowledge of:
• Windows Server , Linux , Active Directory , Office 365
• VMware , Hyper-V , and cloud platforms like AWS, Azure, or GCP
• Networking protocols , VPNs , firewalls , and DNS
• Proficiency with ticketing systems, remote support tools, and asset management platforms
• Excellent problem-solving and diagnostic skills
• Effective communication skills—especially when translating technical issues for non-technical users
• Ability to multitask and thrive in a fast-paced, high-pressure environment

✅ Preferred Qualifications:

• Bachelor’s degree in IT, Computer Science, or a related field
• Industry certifications such as CompTIA A+ , Network+ , Security+ , or Microsoft Certified: Azure Fundamentals

Apply now or connect with us to learn more!

Job Tags

Similar Jobs