Hotline Representative (Night Shift, $20/hour) Job at ProPivotal Staffing, Framingham, MA

Ym5LeXZwR1BEY1NvdnpXZWVhbUE3QjZKSlE9PQ==
  • ProPivotal Staffing
  • Framingham, MA

Job Description

Hotline Representative (Night Shift, $20/hour)

About the opening:

  • Overnight shifts
  • Pay: $20/hr
  • Part Time shifts
  • Training in Framingham office, then hybrid work arrangement after

Responsibilities:

  • Answer calls from individuals facing mental health issues, crises, suicidal thoughts, and other stressful situations
  • Show extreme empathy and remain non-judgmental to assist callers effectively
  • De-escalate situations with the support of the call site supervisor
  • Be prepared to call 911 on behalf of the caller in emergencies

Requirements:

  • High school degree
  • Experience with data gathering techniques
  • Proficient with Microsoft Office, Word, Excel, databases, and other software systems
  • Ability to deescalate crisis situations while maintaining composure
  • Must attend training in Framingham, MA
  • Mac (Google Chrome access) or PC, strong Wi-Fi, headphones with microphone compatible with computer
  • Quiet workspace for working from home for remote shifts

Preferred Requirements:

  • Prior telephone/call-center experience focused on emotional support

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Job Tags

Second job, Work at office, Remote work, Shift work,

Similar Jobs

Artech L.L.C.

Anti-Money Laundering Analyst Job at Artech L.L.C.

 ...Job Description Title: AML SAR writer Location New Castle, Delaware & Tampa, FL (hybrid) Pay rate: $30/hr.-$35/hr. on W2 All Inc. Duration: 6-12 Months Number of roles: Multiple roles Key skills: AML, Suspicious Activity Reports(SAR) writing experience... 

JCPenney

Omnichannel Associate - Victoria Mall (Victoria) Job at JCPenney

 ...life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during... 

LanceSoft

Travel CT/MRI Radiologic Technologist Job at LanceSoft

 ...Job Description LanceSoft is seeking a travel CT Technologist for a travel job in Coquille, Oregon. Job Description & Requirements ~ Specialty: CT Technologist ~ Discipline: Allied Health Professional ~ Start Date: 02/09/2026~ Duration: 13 weeks ~40... 

Medical City Arlington

Operating Room Scheduler - Hybrid Job at Medical City Arlington

Job Description Job Description Description Operating Room Scheduler Medical City Arlington - Hybrid Some onsite hours required Introduction Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow...

Trust Bank

Banking Pro: Customer Service & Cross-Sell Expert Job at Trust Bank

 ...A local banking institution in Tuscola is seeking an Entry Level Universal Banker to perform a wide range of banking services for individual and commercial clients. Responsibilities include assisting customers, processing transactions, and maintaining accurate records...