Job Description

Job Title

Provides safe, therapeutic and efficient care and services to patients. Assists in the care of patients, performs treatments, administers medications (if qualified and appropriately supervised), and instructs patients and their families in appropriate care, as directed by their provider.

Duties and Responsibilities

Essential Functions:

• Obtains and documents reason for visit, patient vital signs, including temperature, blood pressure, weight, respirations, pulse and BMI.
• Assists providers with examinations, procedures and other processes related to direct patient care.
• Collects specimens as directed by provider. Uses appropriate equipment and protocols for collecting, handling, testing, and preparing for transportation to lab including proper identification, storage procedures and techniques.
• Ensures all patient care areas are adequately stocked with unexpired supplies and medications.
• Prepares patients for scheduled procedures by assuring patient is appropriately gowned and instruments and supplies are set-up. Uses Universal Precautions. Sterilizes instruments, equipment and supplies as required. Handles and stores instruments, equipment and supplies appropriately.
• Arranges for patients' ordered diagnostic and therapeutic services by completing necessary paperwork and scheduling of appointments.
• Maintains patient records to ensure an accurate record of the patient's medical treatment.
• Under the direct supervision of a licensed nurse or provider, prepares and administers vaccines, medications and controlled substances/narcotics as prescribed by the provider and as certified competencies permit. Asks prescribed screening questions, identifies risks and contraindications, questions and observes for appropriate responses.
• Documents and processes prescription requests and refills per provider order.
• Performs basic office procedures, examinations and/or tests ordered by provider and as certified competent (i.e. EKGs, ear lavage, vision tests etc.).
• Provides health care information materials and reviews with patient and family members as directed by providers (i.e. VIS sheets etc.).
• Under the direction of the provider, tracks, reviews and monitors follow-up of diagnostic test results. Relays information to patient from the provider regarding results and follow-up instructions.
• Obtains basic health information from patient/family members to review with providers or clinical resource person at the time of the visit or over the phone. Uses this information to assist providers in determining the urgency for care or an alternative venue for care for patients with acute problems, should access not be readily available at the practice.
• Gives basic care information to patients/family members per provider guidelines and instructions.

Common Expectations:

• Demonstrates a commitment to patients, visitors and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Maintains the cleanliness of work areas as required.
• Maintains professional growth and development.
• Provides outstanding service to all patients, providers, coworkers and customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Responsible for the care and maintenance of department/entity equipment and supplies; mail distribution.
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
• Attends meetings as required.

Required for All Jobs:

• Performs other related duties as identified.
• Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

Benefits Offered

Comprehensive health benefits, flexible spending and health savings accounts, retirement savings plan, paid time off (PTO), short-term disability, education assistance, financial education and support, including DailyPay, wellness and wellbeing programs, caregiver support via Wellthy, childcare referral service via Wellthy.

Physical Demands

Standing - Frequently, Walking - Frequently, Sitting - Occasionally, Carrying/Lifting - Occasionally (50lbs), Pushing/Pulling - Occasionally (50lbs), Kneeling/Crouching - Occasionally, Reaching - Occasionally, Talking - Frequently, Hearing - Frequently, Repetitive Motions - Occasionally, Eye/Hand/Foot Coordination - Occasionally.

Working Environment

Occupational Hazards - Occasionally, Bloodborne Pathogen - Exposure.

Qualifications

Minimum Education: High School Diploma or GED Required, Associates Degree Medical Assisting Preferred or Diploma Program Medical Assisting Preferred. Work Experience: 1 year Medical Assistant or healthcare experience. Required or Completion of a Medical Assistant Program. Required. Licenses: Basic Life Support Upon Hire Required, Certified Medical Assistant Upon Hire Preferred. Courses and Training: Completes all required education programs and competency testing needed to perform at an advanced level. Upon Hire Required and Medical terminology Upon Hire Required. Knowledge, Skills, and Abilities: Excellent interpersonal/communications skills, models team work, self-motivated and dependable, able to work independently, must type 30 wpm with less than 4% error rate.

WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

WellSpan Medical Group The WellSpan Medical Group is comprised of almost 5,000 employees and growing fast! We have medical practices that represent 51 specialty areas of medicine across 77 locations throughout Central Pennsylvania and Northern Maryland. Wherever your patient care interests fall - whether it's caring for babies, to end of life care, or anywhere in between to include urgent care - join our amazing team and learn for yourself why WellSpan was just recognized in the Forbes' list of the 100 best employers in Pennsylvania, with a ranking of No. 24! Working together, our goal is to improve lives through exceptional care for all, lifelong wellness and healthy communities. Our culture is one of respect, diversity and inclusion.

Quality of Life Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation. Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities. York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

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