Job Description

Job Description

Job Description

Salary: Internship

SkillBridge Internship Opportunity: Network Field Support Technician at PEAKE

What is a SkillBridge Internship?

The SkillBridge program is a Department of Defense (DoD) initiative that allows active-duty service members to gain civilian work experience during their last 180 days of service. Participants continue to receive their military pay and benefits while training with an industry partner, helping them smoothly transition into the civilian workforce.

Who We Are

PEAKE is a dynamic small business dedicated to excellence, innovation, and integrity. We value fresh perspectives and continuous growth. If youre eager to apply your technical skills and customer service expertise in a fast-paced networking environment, this opportunity is for you!

Why Choose a SkillBridge Internship at PEAKE?

- No cost to service members You keep receiving full military pay and benefits.
- Real-world experience Hands-on work in networking, troubleshooting, and customer support.
- Career transition support Potential full-time employment opportunities post-internship.
- Security clearance sponsorship We support your DoD clearance process, making you more competitive in the job market.

What We're Looking For

Were seeking a motivated Network Field Support Technician to install, maintain, and troubleshoot networking and communication systems. This role is ideal for transitioning service members with 24 years of hands-on experience, supporting tier 1 and tier 2 customers in a technical environment.

What Youll Do

Installation & Setup:

• Perform cabling, racking, stacking, and power setups for networking equipment.
• Install, cable, and configure Cisco/Ubiquiti routers and switches in mobile command vehicles.

Troubleshooting & Support:

• Diagnose and resolve network issues with routers, switches, and satellite connections.
• Assist customers with troubleshooting LEO & GEO satellite connections and internal network issues.
• Configure and support network devices from vendors such as Cisco, Ubiquiti, Cradlepoint, and Grandstream.

Customer Service:

• Provide clear and timely technical support with a customer-first approach.
• Guide end users through basic configuration changes and answer common technical questions.

Documentation & Reporting:

• Maintain up-to-date records of network configurations and troubleshooting procedures.
• Write concise reports on service calls and technical resolutions for internal tracking.

What Youll Need to Succeed

Technical Skills:

• Hands-on experience with Cisco and Ubiquiti networking equipment.
• Familiarity with cabling, racking, stacking, and power setups.
• Basic troubleshooting skills for network systems and satellite communications.

Customer Focus:

• Strong interpersonal skills and the ability to explain technical information clearly.
• A proactive approach to solving customer issues and ensuring satisfaction.

Foundational Knowledge:

• High School Diploma required; relevant technical certifications (such as CCNA) are a plus.
• Basic computer proficiency (MS Office, networking tools).

Additional Qualifications:

• U.S. Citizenship required.
• Ability to obtain and maintain a DoD security clearance (sponsorship available).
• Willingness to learn and develop further technical expertise.

Physical & Travel Requirements

• Ability to assemble/disassemble equipment, sit or stand for extended periods, climb ladders, and lift up to 50 pounds.
• Willingness to travel to customer sites (approximately 25% travel).

How to Apply

If youre within 180 days of transitioning from active duty and are interested in gaining valuable experience in the IT/networking field, apply today!

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