Job Description

Overview 

Legal & General is a leader in Pension Risk Transfer with over 35 years of experience globally, servicing over a million annuitants. Building on our global success, we established our Pension Risk Transfer platform in the US in 2015.  The business has grown steadily and in 2024 we completed $2.2 billion in premium written, representing our largest year on record. 

At Legal & General Retirement America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live.  We are passionate about what we do and how we do it. This means working with pace and energy to reach our goals and challenging ourselves to achieve more.  We strive to create a unique environment where balance between work and life is possible.  

Purpose and Objective

The Retirement Services Pension Analyst is responsible for supporting clients from Legal & General’s U.S. Pension Risk Transfer (PRT) business. Analyst’s handle incoming processing for assigned book of business while ensuring timely customer service is provided to our annuitants. The incumbent will work collaboratively with the Analyst team and other key stakeholders.

Role and Responsibilities

• Support Group Annuity Contract (GAC) specific standard methodologies and procedures aligned with benefit specifications and associated plan or client requirements.
• Complete all tasks timely and accurately to ensure service levels of the analyst team are upheld. Tasks include but are not limited to handling monthly payments, new payment set ups, death processing, and monthly reconciliation of files for GAC’s.
• Conduct testing according to plan requirements by identifying, tracking, and reporting issues in a timely manner after GAC as been onboarded.
• Review system requirements, processes, and recommendations aligned with plan requirements and promptly provide comments and feedback to Intellipen.
• Execute on projects in their entirety and proactively collaborate with others, as needed, on any issues/roadblocks.
• Collaborate on any issues and assist in completing any testing of new system updates and collaborate with others, as needed, on any issues.
• Adhere to contracts in accordance with the plan sponsor requirements and execute annuitant certificate processing within plan guidelines.
• Actively participate in team trainings to ensure understanding and adherence to evolving processes and responsibilities.
• Support the continuous development and documenting of procedure manuals for any job-related processes.
• Ensure all errors and issues are reported timely through risk management process.
• Assist in training new employees on job functions by reviewing each core task and demonstrating how to accurately complete as needed.
• Complete all other tasks and projects assigned by supervisor/manager as needed.

Requirements

Qualifications

· Bachelor’s Degree or equivalent work experience 

· 1+ year of customer service experience in financial services industry. Pension customer service or retirement plan administration experience preferred.

· Strong analytical, organizational, and project management skills. 

· Ability to balance multiple priorities in a fast-paced environment. 

· Exceptional oral and written communication skills as well as presentation skills; ability to deliver information in a concise manner in various formats.

· Proficiency in Microsoft Office product suite, advance Excel experience a plus.

· Willingness to travel as needed for company sponsored events primarily in CT/MD area.

· Ability to collaborate in team environment and partner with various departments on process advancement.

Benefits

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• 10 - 25 vacation days depending on experience level and years of service
• 4 floating holidays & 2 personal days
• 10 - 15 sick days, depending on years of service
• 2 paid volunteering days
• Health benefits, including medical, dental, and vision coverage
• Supplemental health benefits and life insurance
• 6 weeks of paid parental and maternal leave
• Immediate vesting into a 401k savings plan with up to 6% company match
• 100% employer-contributed Pension Plan - Cash Balance Plan after 1 year of service
• Flexible Workspace and Arrangements
• Tuition and Certification reimbursements
• Infertility and domestic partner benefits

The expected hiring compensation range for this position is $60,000 - $70,000 USD annually. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The current bonus target for the position is 5% of the base salary with a stretch to twice the target, modified for corporate and individual performance.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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