Powertrain Call Center Agent Job at Tennessee Staffing, Franklin, TN

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  • Tennessee Staffing
  • Franklin, TN

Job Description

Automotive Call Center Representative

Are you an automotive technician tired of working with wrenches and ready for a career change where you can put all your knowledge to use? Kelly Services in partnership with Nissan is currently seeking an experienced mechanic skilled in powertrain to work in their Powertrain Call Center validating and authorizing the technician's diagnosis. This position is a full time, hourly, virtual/work from home opportunity with an internationally recognized brand with opportunity for growth. $24/hour, $25 for Master ASE Certificate. Monday-Friday, 7am-7pm CST availability required. 8 hour shift will be within this time range. Occasional Saturday required: Time and a half compensation.

In this position, you will:

  • Protect the Nissan/Infiniti ownership experience by validating the technician's diagnosis.
  • Serve dealership personnel as they navigate Nissan/Infiniti policies and procedures.
  • Provide excellent customer service via phone, emails, chat, etc.
  • Must have strong communication skills and the confidence to stand by your decisions.
  • Provide claim support to Nissan and Infiniti dealers.
  • Adjudicate warranty claims to ensure timely and accurate claim payment.
  • Utilize resources like Technical Service Bulletins, Electronic Service Manuals, and Campaign publications.

Qualifications:

  • Thorough knowledge of the maintenance and repair of vehicles; well-versed in use of technical service manuals and tools.
  • Three or more years of "hands on" automotive repair experience. Dealership experience is a plus.
  • ASE Master preferred, must have A1, A2, and A6.
  • Computer Skills: Ability to work with multiple computer screens. Typing speed of 30 wpm or better.

Benefits:

  • Weekly Pay
  • 16 paid holidays
  • 2 weeks Paid Time Off (accumulated)
  • Enhanced Medical Benefits
  • Kelly Perks-Discount Program

Apply to be an automotive call center representative today! As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

About Kelly: Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your lifejust ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Tennessee Staffing

Job Tags

Hourly pay, Weekly pay, Full time, Local area, Monday to Friday, Shift work,

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