Job Title: Practice Manager
Location: Menlo Park, CA
Role Classification: Full-Time, Exempt
What We’re About:
AESTHETX is luxury plastic surgery and dermatology practice that serves some of the most well-known Bay Area clientele from Silicon Valley to Marin. Our highly trained experts are the best in the industry—renowned for skilled personalized service delivering safe, effective, medically-proven treatments and optimal results. AESTHETX is here to ensure patients achieve a natural result focused on skin health and healthy aging, not just the aesthetic.
We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we’re always innovating—bringing state-of-the-art equipment and services to our clinics.
We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees (32+ hours/week) we offer Medical, Vision, and Dental insurance.
Position Overview:
The Practice Manager is responsible for strategically positioning the business for consistent growth by ensuring daily operations are smooth and effective and empowering employees while making certain the clinic is delivering the highest level of service to clients. This position will be for our new location in Menlo Park, CA.
What You’ll Do:
• Manage all aspects of clinic operations, including sales, customer service, employee management, staffing/scheduling, and administrative responsibilities so that they are in accordance with our standards, policies, and procedures
• Meet and exceed monthly revenue goals set by the General Manager and Executive Leadership Team
• Monitor clinic goals including but not limited to revenue, margins, practitioner sales, discounts, budgets, and new/return clients
• Recruit, retain and develop a high-performing and diverse team
• Support staff growth through 1:1 touch bases and training
• Demonstrate clinic leadership by actively being on the floor and developing employee techniques so they can build client loyalty and brand awareness through superior customer service, resulting in enhanced performance
• Oversee, track, and address all client feedback; report to management and share with impacted employees
• Work harmoniously and professionally with co-workers and management; maintain discretion and confidentiality, including matters relating to clients, employees, and the company
• Take initiative to improve systems, policies, and procedures to increase efficiency and level of service
• Assist the leadership team with additional tasks or duties as requested
What You’ll Bring:
• High School diploma required; Bachelor’s degree preferred
• 5+ years of relevant experience; experience in retail, hospitality or spa industry is desired
• 2+ years of experience in managing teams to achieve high performance required
• Ability to lead, coach and develop employees to achieve goals
• Must be willing to work a flexible schedule to accomplish all major responsibilities; This includes early mornings, evenings weekends and holidays.
• Ability to perform job functions with minimal supervision
• Demonstrated ability to learn quickly, anticipate challenges and develop solutions
• Highly organized with the ability to handle multiple tasks simultaneously, maintain focus and adapt to unexpected situations
• Excellent written, verbal, and active listening skills; ability to communicate at all levels of the organization
• Fluent computer and phone skills; working knowledge of Microsoft Office (Word, Excel, Outlook) and ability to learn new technologies
Full-Time Employee Benefits:
Employee Perks:
*As outlined in our employee discount office policy
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