Job Description

Job Description

Job Description

Job Title: Regional Operations Manager

Work Location: Elk River

Position Summary: The Regional Operations Manager is to dominate their region with the highest quality team they can assemble and train in order to achieve the overall Vision and Goals of the Company and achieve a high level of profitability. The Regional Manager has 24/7 responsibilities for customer satisfaction and protection of the company’s assets and reputation by assuring all of the regional activates with personal, subcontractors and customers are documented properly, contracts are legitimate and executed with customers and subcontractors, and all business is handled ethically.

Essential Duties and Responsibilities:

• Attend and participate in weekly Manager’s Meetings by phone or in person.
• Facilitate weekly meetings with department heads, project leaders, and regional sales staff in order to coordinate schedules, resources, and expectations as defined in O’Day’ operational processes.
• Conduct annual Performance Appraisals for the individuals you supervise.
• Participate in and facilitate the sales process with the sales staff active in your region.
• Assist with margins, labor and review of proposals.
• Attend sales calls when needed and offer account strategy advice and activity.
• Provide first line Human Resource for the local staff in cooperation with the departmental managers and the corporate Human Resource Manager.
• Recommend staffing levels necessary for a high level of customer service, installation, and operational management as well as controlling labor costs during the low income portions of the year.
• Verify all personal hiring, raising pay, discipline, layoff, complaints, and termination with the President and Human Resource Manager prior to taking action.
• Record all correspondence and activity in SLX Calendar as they apply to Contacts, Accounts, and Opportunities.
• Oversee the expenses and income.
• Control local expenditures as well as maintain local accounts receivables.
• Assemble the annual budget when instructed by the President.
• Assemble an annual business plan that is in line with the overall company strategic plan and your regional operational budget.
• Respond to all written, voice, or email requests from headquarters staff and vendors within 24 hours and expect the same in return.
• Respond to all written, voice, or email requests from customers the same day.
• Facilitate and participate in the company’s safety program.
• Engage yourself in the regional industry and the interest of O’Day’s customers by participating in local meetings of industry and regulatory professionals.
• Be a continuous student by reading, attending, or listening to materials pertinent to your role as a leader and manager.
• Be a continuous improver by identifying waste and learning how to eliminate waste through the use of Lean Principles.
• Post and be able to explain O’Day’s Metrics on a regular basis as directed.
• Enforce compliance of their team with O’Day’s uniform policy.

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