Job Description

Job Description

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.  We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

A Day in the Life of the

Our commercial business brand, Astound Business Solutions offers award-winning, advanced solutions delivered over a diverse network that provides the speed, bandwidth, and reliability you need to support your business needs. Our offerings include Ethernet, Wavelength, Dark Fiber, DIA, DC-IA, and IP Transit.

Summary of Duties:

• Lead and manage the Wholesale and TSD organization including offer management\quoting
• Responsible for meeting wholesale and TSD revenue targets and revenue growth objectives
• Responsible for identifying and recommending business strategies to maximize total net revenue by optimizing Wholesale and TSD line of revenue
• Responsible for the efficient hiring, training, and development of sales and support personnel for the wholesale and TSD group as supported by the business plan
• Identify and then manage key systems required to grow Wholesale and TSD Channel as supported by the business plan
• Responsible for collaborating with account management leadership for our Wholesale and TSD customers to ensure our customer base is taken care of per company scope of responsibility for account management.
• Establish and grow relationships with carriers, CLEC’s, resellers, and other telecom providers
• Establish and grow relationships with TSD and TSB community
• Establish and implement processes, policies, and procedures and tools that support the efficient quoting and customer ordering of wholesale and TSD customer services
• Demonstrate and instill a commitment within the team to ensure a superior experience both for our wholesale partners, TSD and TSB partners and internal customers
• Determine, track, and drive success metrics for wholesale and TSD line of revenue.
• Assist TSD’s and TSB’s with creating account plans and strategies to win new business
• Develop and deploy long-range Wholesale and TSD Channel business plan enablement strategies
• Drive Channel managers to drive TSD’s and TSB’s to support aggressive revenue growth goals
• Serve as an internal advocate for systems and process readiness for Channel Managers
• Serve as an escalation path for end customers or Agents to ensure excellent customer
• Experience
• Provide input on training content and process based on communications with TSD’s and TSB’s for Industry best practices, or recommended process improvements.
• Other duties as assigned.

Requirements/Qualifications

• Education: Bachelor’s Degree or equivalent experience.
• Experience: 5-10+ years Management experience in Telecom
• 10+ years specifically working in management that includes Wholesale and TSD responsibilities

What you'll Bring:

• Proven success leading indirect sales organizations
• Deep experience in both Wholesale and Channel sales environments
• A reputation for professionalism, accountability, and fiduciary responsibility
• Expertise in developing and presenting innovative sales strategies, financial models, and business plans
• Ability to communicate with clarity and confidence to all organizational levels — including C‑Suite
• A growth mindset, strong business acumen, and the tenacity to execute
• A passion for building strong relationships with partners, customers, and internal teams
• Proficiency in Microsoft Excel, Power Point, Word and CRM software.
• 30-40% travel typically required

Base Salary:  The base salary range  for this position is $165,000-$180,000 annually, plus opportunities for bonus, benefits and commission. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match

• Insurance options including: medical, dental, vision, life and STD insurance

• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

• Floating Holiday: 40 hours per year

• Paid Holidays: 7 days per year

• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

• Tuition reimbursement program

• Employee discount program

*Benefits listed above are for regular full-time position

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.  Discrimination of any kind has no place here.  We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

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