As a Senior UX Researcher at Qualtrics, you will drive the future of Qualtrics Experience Management products to deliver a best-in-class user experience that creates loyalty, value, and delight. This role will specifically focus on research related to building Qualtrics’ AI Experience Agents, our latest AI investment in the Agentic space. Here, you’ll have the opportunity to push the boundaries of what an enterprise product can be—exploring innovative solutions across platforms and shaping the product roadmap to drive real impact for our customers. [elementor-template id="6192"] Responsibilities As the UX product insight expert you are the voice of the customer for user experience and product feedback. You have a solid understanding of your users and understand their needs and our product gaps. You have a strong voice that guides the product team’s understanding of feature prioritization and UX improvements. You are a part of the product team and you collaborate with researchers, designers, product managers and engineers to identify customer perceptions about Qualtrics and existing products, define key use scenarios and collaborate to develop new or improved product concepts. You are a valued voice that influences decisions about what matters most for the platform and products in terms of user experience. You are known as an exceptional research partner who gets the data that matters most and delivers actionable insights. You are a strong communicator who feels comfortable interacting with senior leaders and can effectively influence decisions across organizations. [elementor-template id="6192"] Qualification & Experience Undergraduate and Master’s degree in one of these disciplines: Psychology, Human-Centered Design, Human Factors, Cognitive Psychology, or similar. 5-8 years of industry research experience. Exceptional and demonstrated end-to-end qualitative and quantitative research skills. Strong analytical and problem solving skills. High standards of detail, excellence, professionalism and role model behavior. Experience working closely with UX Design, Product, and Engineering teams on gathering and implementation of research recommendations. A portfolio that includes examples of leading strategic research with significant business outcomes. Bonus: Have experience working on AI products. #J-18808-Ljbffr Uiuxtrend
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