Job Description

As a Senior UX Researcher, you will play a key role in delivering a deep understanding of our customers, their behaviors, and their needs. You will conduct high-impact research aligned with company priorities to drive business insights. You will lead research initiatives to explore brand affinity, customer challenges, behaviors, motivations, and needs, and translate findings into actionable recommendations. Additionally, you will foster strong relationships with fellow researchers as well as stakeholders across Marketing and other departments to ensure collaboration and alignment. Job duties may include, but are not limited to: Conduct research using a variety of tools and methods to develop actionable insights and recommendations. Advocate for end-users by ensuring their needs are well-understood and reflected in strategic decisions. Collaborate with cross-functional teams to identify high-impact research opportunities and address gaps in understanding, providing insights to drive value. Build and maintain strong stakeholder relationships to ensure alignment on strategic plans and address their needs. Mentor and support other researchers by sharing expertise, offering consultation, and providing training. Stay current on research methods, tools, and innovations to continuously enhance the quality and communication of research efforts. We’re looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day. We’ll also want to know you can demonstrate these attributes: Exemplary customer service skills Excel in a fast-paced, results-oriented environment Thrive in a highly cooperative work setting Aptitude to learn new technology Strong problem-solving aptitude Strong communication skills (written and verbal) Minimum Qualifications: 4+ years of experience in an applied user research or UX research role Extensive experience integrating user research into marketing strategies, product designs, or broader organizational practices Proficiency with usability testing platforms (e.g., UserTesting, Optimal Workshop, or similar tools) In-depth knowledge of diverse research methodologies (e.g., qualitative interviews, surveys, usability testing, card sorting, ethnographic studies) and their applications at various product lifecycle stages Strong data synthesis and storytelling skills, with a proven ability to present research findings to stakeholders at all organizational levels Excellent public speaking and presentation skills, with the ability to effectively advocate for user needs and influence decision-making Proficient in basic computer technologies, appropriate for an internet-based company Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications. If you have a disability and require reasonable accommodations during the hiring process, contact careers@vu.com Veterans United Home Loans is a VA-Approved Mortgage Lender and is not endorsed or sponsored by any government agencies, including the Dept. of Veterans Affairs. NMLS # 1907. Equal Housing Opportunity. #J-18808-Ljbffr Veterans United Home Loans

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