Work Details
Location: Cary office (Hybrid – 3 days onsite, 2 remote)
Work Hours: 8 AM – 5 PM, Monday–Friday
Payrate: 30.00/hr
Role Overview
Position: Service Project Manager (Contract)
Reason for Role: Additional resource to support SAP transition from P40 to P58 under the Pinnacle project. Focus on mitigating customer impact during cutover for online services (Team Play Fleet, e-commerce platform).
About the Role
We are seeking a customer-focused, tech-savvy professional to join our team on a temporary basis to drive successful adoption of our customer-facing digital platforms — primarily our next-generation customer portal and our existing e-commerce parts-ordering platform.
This role will act as the frontline “digital concierge” for new and existing customers, removing registration and access friction, delivering live demos, and representing all online services with professionalism and enthusiasm.
Key Responsibilities:
• Back-end support for online tools and customer-facing activities.
• Assist with portal registration, SAP connectivity/data issues, and customer onboarding.
• Respond to customer surveys, help navigate websites, and possibly conduct product demos.
Experience: Entry-level (0–5 years). Training will be provided.
Education: Preferably associate or bachelor’s degree.
Must-Have Skills:
• Digital skill set (comfortable with technology, online services).
• Customer-facing communication (written and verbal).
• Ability to lead small product demos.
Nice-to-Have:
• SAP experience, e-commerce/marketing background, interest in healthcare.
Compensation
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