Job Description
Overview
We are looking for a dependable Customer Support Assistant to help with general support tasks including responding to customer inquiries, assisting with account updates, and providing follow-up communication. This is an ideal entry point for someone looking to grow within customer service.
Responsibilities
Answer basic customer questions via email, chat, or phone
Help with account setup and updating customer details
Direct clients to appropriate resources or escalate complex cases
Maintain records in the CRM system
Support the broader customer service team with daily tasks
Qualifications
Prior experience in customer service or clerical roles is a plus
Good written and verbal communication skills
Strong organizational and time management skills
Comfortable with Google Workspace and CRM software
Friendly, professional, and eager to help
Benefits
Work-from-home flexibility
$20–$22 per hour
Paid time off (for full-time employees)
Health insurance (for full-time employees)
Growth potential with mentorship and training
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