Job Description

Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others. We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. The Job At-A-Glance: Q2 is seeking a Business Consultant to work closely with Implementation Engineers, Project Managers, and Client Project teams to achieve successful configuration and deployment of Q2’s Risk & Fraud Management Software Solutions, primarily Positive Pay. This individual will provide subject matter expertise as a member of multiple concurrent Q2 implementation project teams, reporting to an Implementations Delivery Manager. You will develop and deliver best practices in both technical and non-technical/business aspects of a project. The Business Consultant evaluates and executes upon any deficits in execution detail so that both the client and Q2 teams meet and exceed delivery expectations. Typically involves interaction with sales, hosting, product, development, and other members of cross-functional teams. May communicate in various forms to Q2 and Client, including Executive level staff. These types of communication can include emails, presentations, formal and informal ad hoc meetings, ranging from consultative recommendations, setting expectations, developing requirements and participating in troubleshooting. A Typical Day: Acts as subject matter expert in Centrix product features and functionality Analyses customer’s business and makes recommendations Develop and deliver best practices and proper product implementation execution Assesses project risks and builds mitigating strategies Acts as a liaison and manages expectations related to timing, functionality and back-office requirements needed to support a successful go live Works with Product and Engineering to ensure suggested solutions are feasible, assists with building requirements and solution design where applicable Guides other Implementation resources in areas of product expertise, case resolution, client communication and process improvement Leads case management and timely issue resolution by facilitating case reviews Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to Helps to oversee testing and case resolution Bring Your Passion, Do What You Love. Here’s What We’re Looking For: Typically requires a Bachelor’s degree and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience. Familiarity with enterprise software deployment architecture and methodologies Knowledge of effective business requirements practices and support methodologies Strong written and oral communication skills, excellent people and teamwork skills Ability to convey technical concepts to business-oriented banking project teams, including Senior Management, and interact with technical internal resources Remains calm, diplomatic and cooperative under stressful conditions Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment Promotes a strong sense of urgency and enthusiasm for reaching goals and meeting deadlines Passion for improving processes and a commitment to customer satisfaction Financial Services and enterprise software experience preferred Ability to travel up to 30% of the time This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – You Earned it Click here to find out more about the benefits we offer. Our Culture & Commitment: We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program. We believe in making an impact—in the industry and in the community. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. Applicants in California or Washington State may not be exempt from federal and state overtime requirements #J-18808-Ljbffr Q2

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