Job Description

Position: Call Center Agent (In-Office, Night Shift - B Schedule)
Location: Lenexa, KS
Pay: $17.30 / +3.00 for a base rate of $20.30
Schedule: 4:50 PM - 5:00 AM // Thursday, Friday, Saturday, and Alternate Wednesday
Company Overview:
Hallcon is a leading mobility and infrastructure services provider, delivering comprehensive transportation solutions for a diverse range of clients-including railroads, tech companies, hospitals, airports, universities, and public transit agencies. Our services span multi-modal transportation operations, EV infrastructure, data and analytics, vehicle maintenance, and rider experience insights.
About the Role:
We're seeking a reliable, detail-oriented Driver Call Center Agent to support critical rail personnel transportation operations. This is a fast-paced, in-office position ideal for someone who thrives in a structured environment, enjoys solving problems, and wants to make a real impact in the transportation industry.
What You'll Do:
Coordinate and ensure timely coverage of driver trips
Monitor trip accuracy and provide support where needed
Escalate issues to field operations or customers when appropriate
Maintain up-to-date and accurate records in our internal systems
Communicate professionally with field management and other team members
Take on additional tasks as assigned
Why You'll Love Working Here:
Meaningful work that keeps essential industries moving
Supportive, responsive leadership and a collaborative team culture
Equipment provided and systems in place to help you succeed
Opportunity to grow within a stable, purpose-driven organization
High autonomy with clear expectations
Competitive pay and benefits in a casual, professional work setting
What We're Looking For:
Excellent attendance and reliability-your presence matters
Strong typing and 10-key skills
Solid phone communication and customer service abilities
Comfortable working in an office environment
High school diploma or equivalent
6+ months of dispatch or customer service experience (preferred)
We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.
Hallcon is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Job Tags

Casual work, Work at office, Night shift,

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Call Center Agent - Nights B Job at Hallcon, Overland Park, KS

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