Customer Service Representative Job at Express Employment, Jacksonville, IL

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  • Express Employment
  • Jacksonville, IL

Job Description

Job Description

Job Description

Located in Jacksonville, IL

Salary: $16-$17/HR +

Customer Service Representative
Jacksonville, IL | Full-Time | $16-$17/hr

A well-established, family-owned company in Jacksonville, IL is looking for a Customer Service Representative to join their office team. This role is a key point of contact for customers, helping to ensure orders are accurate and issues are resolved quickly. The environment is professional, supportive, and stable, with room to grow.

Schedule Options:

  • Monday-Friday
  • 7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM
What You'll Be Doing

  • Serve as a primary point of contact for customers in your assigned regional territory
  • Coordinate and manage customer orders and inquiries via phone, email, mail, and Live Chat
  • Provide product and service information, and resolve any issues that arise with current or future orders
  • Work closely with Sales Representatives to ensure customer satisfaction
  • Use multiple systems to process orders and maintain accurate records
What We're Looking For

  • Previous customer service experience in an office, call center, or order-processing environment
  • Comfortable handling phone and email communications with customers
  • Strong attention to detail while working with multiple systems
  • Professional, organized, and reliable
Why This Role

  • Stable, well-established company
  • Nice office environment
  • Opportunity to support customers in a meaningful way
  • Competitive pay: $16-$17/hr
This role is ideal for someone who enjoys helping customers, managing details, and working in a professional office setting. Apply today for immediate consideration!

#2876OS

Express Office: Jacksonville

901 West Morton Avenue

Suite 104

Jacksonville, IL 62650

Job Tags

Full time, Work at office, Immediate start, Monday to Friday,

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