Job Description
Position Summary
Seeking an Applications Development Expert to develop of a Customer Relationship Management (CRM) Tool through Microsoft Dynamics. The position will be responsible for designing and building the tool based on the requirements provided by the Department of Economic and Workforce Development. The position will also be responsible for training Baltimore County employees on the use and development of the Microsoft Dynamics platform.
Responsibilities
- Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems.
- Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution
- Develops a ready Customer Relationship Management solution
- Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations.
- Develops and implements and trains others to develop in Microsoft Dynamics.
- Helps gather and document requirements from non-technical business users.
- Uses technical expertise to translate business requirements into effective system requirements and functional design documents.
- Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions.
- ssist with any data migration tasks, to and from the Microsoft Dynamics CRM solution.
- Prototypes and demos recommended solutions for users.
- Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary.
- Provide ongoing technical support and training for end-users.
- Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user.
- ssist with the project planning, scheduling and deployment of the new CRM features.
Required
- Education: Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline.
- 7 years of experience in IT industry
- 3 years of experience as a technical expert in an IT organization
- 3 years of experience developing in Microsoft Dynamics
- Proficiency in Microsoft Dynamics 365 CRM Development and customization
- Experience with JavaScript, C#, .NET, and Web Services
- Knowledge of Dynamics 365 APIs and SDKs
- Understanding of Customer Relationship Management solutions
- Experience with SQL, database management and data migration techniques
- Strong communication skills and ability to work in a team environment
- Problem solving skills
Preferred
- Master's degree in computer science, Information Systems, or other related field or equivalent work experience.
- Experience building a CRM solution in Microsoft Dynamics from design through development (Full Lifecycle)
- Strong understanding of CRM data modeling, workflows and user interface customization
- Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps)
- Familiarity with Microsoft SharePoint
About: ExpediteInfoTech, Inc. (EIT) is a SBA 8(a) certified small business. Headquartered in Rockville, MD since 2012, EIT has provided specialized technical, cybersecurity, IT, and financial advisory solutions to the Federal, State and County governments. Our clients include the US Department of Education, US Department of Transportation, US Department of Justice, US Department of Health & Human Services, Montgomery County government, Prince George's County Government, the governments of the State of Maryland and the District of Columbia. EIT is appraised at level 3 for CMMI Services & CMMI Development, as well as ISO 9001:2015, ISO:2018 and ISO 27001:2013.
EIT offers a competitive benefits package including medical, dental, vision and prescription drug coverage, paid time off, federal holidays, matching 401K plan, and tuition/professional development reimbursement benefits.
EIT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.
Job Tags
Work experience placement,