Job Description

Funeral Home Administrative Support

Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a standalone funeral home, cemetery, crematory or a combination of these facilities. Guides families through available options for services during the time period prior to the event. Duties include greeting the public and providing information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Job Responsibilities:

• Provides detailed explanations of funeral service processes, pricing, and legal requirements, ensuring transparency and clarity.
• Coordinates with vendors, venues, and service providers to secure necessary arrangements and timely execution of services.
• Prepares death certificates, reports and documents.
• Completes required permits and or certificates.
• Prepares and processes Veteran's Paperwork.
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules.
• Receives and processes payments and contracts.
• Processes accounts payable transactions.
• Assists with the preparation of obituaries.
• Assists with ordering merchandise and tracking inventory.
• Acts as backup to Receptionist.
• Greets family members and friends.
• Communicates client family's needs promptly and accurately to the appropriate staff member.
• Conveys a sense of concern and empathy with client family members at all times.
• Responds to customer inquiries via telephone, internet and in person.
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians.

Minimum Requirements:

Education:

• High School or equivalent.

Experience:

• 1 - 2 years of experience in an office clerical or customer service capacity required.

Knowledge, Skills and Abilities:

• Working knowledge of office equipment.
• MS Office Suite experience preferred.
• Basic mathematics skills required.
• Good verbal and written communication skills.
• Strong organizational skills and detail oriented.
• High level of compassion and integrity.
• Ability to maintain confidentiality.

Work Conditions:

Work Environment:

• Work indoors and outdoors during all seasons and weather conditions.
• Limited amount of local and/or multiple location traveling required.
• Professional Dress is required when in contact with families.

Work Postures:

• Frequent, continuous periods of time standing, up 6 hours per day.
• Sitting continuously for many hours per day, up to 6 hours per day.
• Climbing stairs to access buildings frequently.

Physical Demands:

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage.

Compensation:

Salary: $15.25/Hr

Benefits:

• Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 96720

Category (Portal Searching): Administration and Clerical

Job Location: US-HI - Hilo

Job Profile ID: F00384

Time Type: Full time

Location Name: Ballard Family Mortuary-Hilo

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