Job Description

Job Title: Office Manager – 3PL Warehousing

Overview:

We are looking for an experienced and detail-oriented Office Manager to support our 3PL warehousing operations. This role is critical in ensuring seamless administrative processes, excellent customer service, and effective coordination between customers, warehouse operations, and transportation teams.

Primary Responsibility:

Lead and manage the Customer Service team while resolving issues related to customer orders, transportation coordination, and warehouse execution in a 3PL environment.

Key Responsibilities:

• Supervise Customer Service Representatives as they receive, process, and audit orders submitted via email and EDI.
• Oversee onboarding and ongoing training on customer requirements, systems, warehouse processes, and company policies.
• Identify process inefficiencies, escalate operational bottlenecks, and propose solutions to improve service levels.
• Monitor team performance, review work accuracy, and provide real-time coaching and performance feedback.
• Develop work schedules, delegate responsibilities, and adjust workflows to meet operational demands.
• Foster a high-performance culture by motivating and leading a customer service team that delivers consistent, responsive service.
• Collaborate with warehouse leadership to manage workload balancing, labor allocation, and communication between departments.
• Support day-to-day administrative duties and handle escalations from customers, drivers, and warehouse staff.
• Perform other duties as assigned to support continuous improvement and operational success.

Qualifications:

• Associate or Bachelor’s degree preferred; equivalent work experience accepted.
• 3–5 years of experience in Customer Service or Order Entry, preferably in a logistics or 3PL environment.
• 2–4 years in a supervisory or management role.
• Strong time management, organizational, and multitasking skills.
• Excellent attention to detail and commitment to accuracy.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook); knowledge of business and warehouse systems required.
• Strong leadership and team-building abilities.
• Effective communication and conflict resolution skills.
• Ability to thrive in a fast-paced, high-volume, service-oriented environment.
• Working knowledge of employment laws (EEO, FMLA, ADA, etc.).

Preferred Experience:

• Bilingual – English/Spanish
• Knowledge of USDA regulations and export processes
• Experience with Warehouse Management Systems (WMS), including billing, invoicing, EDI, and order entry

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