Job Description

Job Description

Job Description

Customer Service Representative
Location: Phoenix, AZ (85024- Deer Valley)
Schedule: Full-Time | Monday–Thursday On-Site, Friday Work From Home | 7:00 AM – 4:00 PM
Pay Rate: $23+hr, DOE
Employment Type: Temp-to-Hire

We are seeking a detail-oriented and reliable Order Processor / Customer Service Representative to support daily order management and customer coordination activities. This position plays a key role in ensuring a smooth customer experience and serves as the primary point of contact between our customers and internal departments.

This role offers the opportunity to work with AI-supported order entry systems, enhancing efficiency and allowing the team to focus on accuracy and responsiveness.

Key Responsibilities:

• Review and enter customer purchase orders into SAP using AI-assisted tools
• Manage and maintain accurate customer records in SAP and Salesforce CRM
• Respond to and prioritize a high volume of customer emails
• Coordinate internally on behalf of customers for order updates, changes, tracking, and resolution of service-related issues
• Ensure timely and accurate order fulfillment in collaboration with internal teams

Tools & Systems:

• SAP
• Salesforce CRM Suite
• Microsoft Outlook and Office Suite

Qualifications:

• Strong written communication and typing skills
• Previous experience in customer service, order processing, call center, or technical support roles
• Ability to manage multiple tasks in a time-sensitive, metrics-driven environment
• Familiarity with change management concepts is a plus
• High attention to detail and the ability to work independently and collaboratively

Team Structure:

This role is part of a growing team—currently three members, with plans to expand to five. The role is primarily email-based, with minimal phone interaction.

Subject: Phoenix CSR

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